Privacy Policy

1. Who We Are

AZi Solutions ("we", "our", "us") is a full-service digital agency operating at azi.solutions. We provide web development, SEO, digital marketing, lead generation, mobile app development, graphic design, and content creation services to clients worldwide. Our contact email is [email protected] and our WhatsApp is +971 55 141 0797.

2. Information We Collect

We collect information in the following ways:

Information you provide directly: When you fill out a contact form, request a quote, subscribe to our newsletter, or contact us via WhatsApp or email, we collect your name, email address, phone number, company name, and any details you share about your project.

Information collected automatically: When you visit our website, we automatically collect technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This is collected via Google Analytics and server logs.

Cookies: We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookies through your browser settings or our cookie consent banner. See Section 7 for full details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you have requested
• Send you newsletters and marketing communications you have opted into
• Improve our website, services, and user experience
• Analyse traffic and usage patterns to optimise our digital presence
• Meet legal and regulatory obligations
• Prevent fraud and ensure the security of our website

We will never sell your personal data to third parties. We do not use your data for automated decision-making or profiling.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, our legal basis for processing your personal data is:

• Consent — for newsletter subscriptions and non-essential cookies
• Contractual necessity — when processing is required to fulfil a service contract
• Legitimate interests — for analytics and improving our services, where this doesn't override your rights
• Legal obligation — where required by applicable law

5. Data Sharing

We share your data only where necessary:

• Service providers: Third-party services we use to operate our business (Google Analytics, email providers, hosting providers). These are bound by data processing agreements and may only use your data to provide services to us.
• Legal requirements: We may disclose data if required by law, court order, or governmental authority.
• Business transfers: If AZi Solutions is acquired or merges with another company, your data may be transferred as part of that transaction. We will notify you before this occurs.

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy. Contact form submissions are retained for up to 3 years. Newsletter subscriber data is retained until you unsubscribe. Analytics data is retained for 26 months. Financial records are retained for 7 years as required by UAE and international accounting standards.

7. Cookies

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function. Cannot be disabled.
• Analytics cookies: Google Analytics, used to understand how visitors use our site. These can be declined via our cookie consent banner.
• Preference cookies: Store your theme preference (light/dark mode). These improve your experience.

You can manage or delete cookies via your browser settings at any time. Declining analytics cookies will not affect your ability to use our website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request that we correct inaccurate data
• Deletion: Request that we delete your data ("right to be forgotten")
• Restriction: Request that we restrict processing of your data
• Portability: Request your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS encryption, access to personal data is restricted to authorised personnel only, and we regularly review our security practices. Despite these measures, no internet transmission is 100% secure. If you suspect a security incident involving your data, please contact us immediately at [email protected].

10. International Data Transfers

AZi Solutions operates from Dubai, UAE, and serves clients globally. When we process data from visitors in the EEA or UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law, including standard contractual clauses where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.