Last updated: March 30, 2026
By accessing or using the website at azi.solutions, or by engaging AZi Solutions for any services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms apply to all visitors, clients, and others who access our website or engage our services.
AZi Solutions provides digital agency services including but not limited to: website design and development, search engine optimisation (SEO), digital marketing and paid advertising management, lead generation, mobile application development, graphic design and UI/UX, social media management, and content creation. The specific scope, deliverables, timeline, and pricing for any engagement will be agreed upon in a separate project proposal or service agreement.
When engaging AZi Solutions for services, clients agree to:
Delays caused by the client's failure to meet these responsibilities may affect project timelines and are not the responsibility of AZi Solutions.
Payment terms are specified in individual project proposals. Unless otherwise agreed: projects require a deposit before work commences; remaining balances are due upon project completion; ongoing services (SEO, social media management, etc.) are billed monthly in advance. Late payments may incur a 2% monthly interest charge. Refunds are evaluated on a case-by-case basis. Work that has been completed and approved is not eligible for refund. Deposits are non-refundable once work has commenced unless AZi Solutions is unable to deliver the agreed services.
Upon full payment, clients receive full ownership of the custom deliverables created for their project (website code, design files, content, etc.). AZi Solutions retains the right to display completed work in our portfolio unless otherwise agreed in writing. We retain ownership of any pre-existing tools, frameworks, processes, or methodologies used in delivering your project. Third-party components (fonts, stock images, plugins, etc.) are subject to their respective licences, which are passed on to the client.
Both parties agree to keep confidential any non-public information shared during the engagement. AZi Solutions will not share your business data, strategies, or proprietary information with third parties except as required to deliver the agreed services (e.g., sharing credentials with our development team). This obligation continues after the engagement ends.
AZi Solutions warrants that services will be performed with reasonable skill and care. We do not guarantee specific results from SEO, paid advertising, or marketing campaigns, as these depend on factors outside our control including search engine algorithm changes, market conditions, and competitor activity. Our website is provided "as is" without warranties of any kind. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.
To the maximum extent permitted by law, AZi Solutions's total liability to any client for any claim arising from our services shall not exceed the total fees paid by that client for the specific service giving rise to the claim in the 3 months preceding the claim. We shall not be liable for indirect, consequential, incidental, or punitive damages, including loss of profits, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such damages.
Either party may terminate ongoing service agreements with 30 days written notice. Clients are responsible for fees for work completed up to the termination date. We reserve the right to immediately terminate services if a client violates these terms, engages in abusive behaviour toward our team, or requests us to engage in illegal or unethical activities.
These Terms of Service are governed by the laws of the United Arab Emirates. Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.
We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting to our website. For existing client engagements, material changes to terms will be communicated directly. Continued use of our services after changes are posted constitutes acceptance of the new terms.
If you have any questions about this policy or how we handle your data, please get in touch.